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Smart Meters Are Made Smart by People and Processes

For the past three years BRIDGE Energy Group has conducted its utility industry survey. Part of the survey examines outage and restoration management, and how utilities are using advanced technology to improve operational performance. This article takes a closer look at some of the ways that smart meters can add value for a utility’s outage and restoration management program.

Recent survey results show that 81 percent of respondents have deployed smart meters for at least a portion of their customers. However, a closer look reveals that many utilities still rely on customer calls for outage notifications.

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