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Survey says: smart meters not primary source of outage info

What we learned from the recent BRIDGE Energy Group Utility Industry Survey on outage and restoration management was interesting, if perhaps a bit unsettling — namely that despite all those smart meters, customers remain the #1 source for outage info, whether that outage is storm-related or “blue sky,” as we say. Even though over 80% of electric utilities have smart meters, those aren’t, apparently, being utilized as a primary very often — or even as a secondary source of outage info. (That award goes to the SCADA system.)

This survey result came as a bit of a surprise to even the surveyors, especially Forrest Small, vice president of grid reliability at BRIDGE.

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