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Your Smart Meters Say the Power is out; ARE THEY LYING?

Whether it’s during a disastrous coastal hurricane or blue skies as far as the eye can see, knowing about outages before customers call can dictate whether or not utilities achieve top performance in customer satisfaction, restoration speed and restoration cost.

Today, knowing about outages before customers call is one of the key desired outcomes of Outage and Restoration Management (ORM) efforts pursued by utilities. Feeding outage notifications from smart meters to the outage management system shows promise, but false positives can cause other unintended headaches for utilities. This article examines how utilities such as BC Hydro are leveraging these technologies for outage and restoration notification, but in a much smarter way.

Read the full article (p. 21)

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