Deliver on the strategy and achieve desired outcomes
As utilities embark on more complex technology programs to achieve their business objectives, IT organizations are forced to manage multiple, cross-functional projects with more dependencies and constraints than ever before. BRIDGE Energy Group’s Project & Systems Implementations employ electric utility experts with proven experience in energy and technology to implement project and utility program management best practices, governance and oversight as well as internal & external metrics and contract and SLA management. The result is a consistent definition and approach for delivering business and technology projects across the organization.
BRIDGE’s experienced utility delivery team, with a background in delivering software and systems integration solutions, have successfully helped such clients as Austin Energy, BC Hydro, National Grid, Eversource, and others.
Utility Program Governance and Management (PMO)
The cause of many program failures and cost overruns can be tied back to lack of program governance and poor execution of program management processes. An experienced team, executing a process and delivery methodology for utilities that has been right-sized to fit client needs, can make all the difference.
Every BRIDGE engagement leverages our proven, utility-tailored, delivery methodology to bring the tools, processes and controls required to effectively manage projects of all sizes and technical complexities.
BRIDGE’s methodical approach, combined with our utility expertise, has enabled the management and timely resolution of issues as well as the proactive identification, assessment and contingency planning for project risks. This approach enables our clients to achieve their business objectives on time and within budget.
Utility Vendor Management
Delivering solutions often requires working with and managing multiple vendors. The more vendors, the more complex it is to manage. This translates to increased project risks and costs.
BRIDGE’s experience with vendor selection and oversight ensures the delivery of quality vendor products and services that integrate to provide a complete, end-to-end solution meeting near-term and long-term objectives.
BRIDGE utility vendor management ensures:
- Development of statements of work and terms for vendor contracts
- Definition of maintenance and service level agreements
- Performance of quality reviews of vendor deliverables to confirm they meet business and technical requirements
BRIDGE has an established track record making certain deliverables are on time and within budget, regardless of how many vendors are working on a project.
Solution Architecture & Design
Utilities need solutions that are architected to meet their unique needs, solve specific business problems, and make their business strategy a reality. Simply retrofitting processes and solutions from other industries will no longer work. This approach can be costly, time consuming and will likely not meet expectations.
BRIDGE utility-industry experts start by understanding or defining the business objectives and then deriving the solution; bringing together people, processes, and technology components to achieve business goals factoring in key business constraints. Whether you are deploying multiple applications to deliver a complex program, or still in the project planning stage, BRIDGE can help by:
- Defining the solution architecture strategy and roadmap
- Creating the logical and physical solution models, application architecture, security architecture, integration architecture, data and infrastructure/operational architecture
- Leading and overseeing the delivery of the solution
As service-oriented and cloud-based architectures become more widely accepted and utilized by utilities, the requirements for integration architecture have evolved. No longer is a specific utility in control of all the components. The development of geographically distributed applications requires a different perspective and methodology.
BRIDGE’s utility integration architects understand the importance of developing a secure integration architecture that fits each utility’s environment while ensuring that integrated systems are built on a foundation that is supportable, flexible and scalable.
Without a clear understanding of the business objectives, and their translation into measurable tests, project success is not predictable or measurable. Utilities require a closed loop test process in order to ensure success.
BRIDGE’s methodical approach to developing a test strategy by our team of quality assurance experts begins with understanding business requirements, leveraging our testing methodology and modifying the plan to meet the solution.
Our test strategy approach employed at several utilities, including Northeast Utilities, ensures that there is traceability back to the business requirements, ensuring that every component is tested and meets the end to end solution, all while minimizing risks.
New technology and approaches require a new business processes for utilities. Everything from how utilities deploy meters, engage with customers as well as operate systems and programs is evolving. In addition to implementing new technology solutions, utilities must prepare themselves for these changes and modify or implement new business processes.
BRIDGE’s Change Management solution includes:
- Defining “to be” business processes and mapping these to existing processes to identify needed changes
- Organizational change management, including identifying the stakeholders involved and the changes needed to their organization to support the new systems and processes
- Training the users on the new systems and processes
- Defining success criteria and metrics to support the ongoing monitoring of the new processes.